FirstTrip Customer Public Offer

1. Scope

FirstTrip provides a digital platform for searching, comparing, booking, paying for, and supporting travel services. The actual supplier may be an accommodation provider, carrier, driver, rental company, activity organiser, or another identified supplier.

2. Acceptance and evidence

Selecting the mandatory registration checkbox and creating the account constitutes electronic acceptance of this version. FirstTrip records the date, version, language, IP address, User-Agent and a document checksum. This proves contractual acceptance but is not represented as a qualified electronic digital signature.

3. Orders and payments

• Customers provide accurate passenger, guest, address, date, and contact details.
• An order requiring online payment is confirmed only after successful payment status.
• Price, currency, supplier, and material rules are shown before confirmation.

4. Cancellation and refunds

The rules shown before payment apply to each order. Refund timing depends on the supplier, acquiring bank, and customer bank. A non-refundable condition applies only when clearly disclosed before payment.

5. Responsibility

The supplier is responsible for actual service delivery and offer accuracy. FirstTrip is responsible for platform operation, correct order transmission, payment routing, and support within applicable law.

6. Personal data

Data is processed only for registration, order fulfilment, payments, security, support and legal compliance. Necessary data may be shared with the selected supplier, bank, technical processors and competent authorities where required by law. It is retained no longer than the stated purpose and mandatory retention periods require. Users may request access, correction, blocking or deletion and may challenge processing. FirstTrip does not store full card numbers or CVV.

7. Electronic messages

Confirmations, changes, cancellations, receipts, and service notices may be delivered by email and push notification. Customers must keep contact details current.

8. Governing law

The laws of the Republic of Armenia and mandatory consumer rules apply where relevant. The parties first use FirstTrip support for pre-trial dispute resolution.

9. Pre-contract information and corrections

Before an action creates an order or payment, the customer sees the supplier, material service characteristics, total price and mandatory charges, currency, payment method, restrictions, service timing, cancellation and refund rules. Order fields can be corrected before the final confirmation or payment action.

10. Formation and confirmation

The account is created after registration and email verification. A service contract is formed after material terms are confirmed; a prepaid service is formed only after successful payment confirmation. FirstTrip sends electronic confirmation and keeps order details in the account.

11. Complaints

Complaints are sent to support with the order number and requested remedy. FirstTrip registers the case, involves the supplier where needed and communicates the result or further appeal route. Statutory complaints and court access remain available.

12. Amendments

A new version applies prospectively after acceptance and does not retroactively alter paid orders. Material changes require a new acceptance. Operator, support and payment-provider details appear in the legal center.