Help center
Help with trips, payments, and safety
Guides for stays, flights, cars, taxis, activities, and security are collected in one clear section.
Stay safe online
Check payment rules. FirstTrip never asks for your password, card data, or access codes by phone, email, or chat. If in doubt, create a support request in your account.
Messages
Property and support chats are next to your tickets.
Verification
All requests are saved with a number and answer history.
Trip
Taxi, cars, stays, and activities are supported in one help center.
Frequently asked questions
Choose a section to see full answers for that service.
How do I cancel a stay booking?
Open the booking in your account, choose a cancellation reason, and confirm. Before the final step FirstTrip shows the cancellation policy, possible fee, and refund timing.
Where can I see booking details?
Orders show dates, guests, property, room, payment status, cancellation terms, property chat, and the booking number.
How do I understand room type and beds?
Open the room card on the property page. It shows bedrooms, bed types, area, room photos, amenities, and payment rules.