Data rights and security
A user, partner, or property owner may request information about their data, sign-in history, access deletion, profile correction, and processing restrictions.
Service operator: FirstTrip LLC
Support: [email protected]
Personal data: [email protected]
Card statement: FirstTrip
Registration details: Tax ID 02280197
Delete your FirstTrip account and associated data
- Email the personal-data contact below from the address registered to your account. Use the subject ‘FirstTrip account deletion’ and ask to delete the account and associated personal data. Installing the app is not required.
- In the app, open Profile → account settings → Delete account and confirm. Access and notifications are disabled immediately; a data-deletion request is sent to support.
- After verifying account ownership, support processes deletion or anonymization of the profile, contact details, saved travelers, payment methods, photos and other associated data. Disabling sign-in alone does not complete data deletion.
- Order, payment, contract and dispute records are retained where required by law or outstanding obligations. Support explains the basis and applicable retention period for exceptions in its response. The security journal covers the last six months. Do not send passwords, sign-in codes or full card details.
Available requests
- Access: receive information about account data, bookings, payment events, and support requests.
- Correction: update incorrect contact or property data.
- Access deletion: deactivate an account and anonymize the profile where permitted by law.
- Restriction or consent withdrawal: disable marketing, analytics, and optional processing.
Account security
The administrator can review IP addresses, device, user-agent, and sign-in events for the last 6 months. This helps investigate account takeovers, fraud, suspicious partner actions, and disputed operations.
eSIM: mobile data while travelling
Access, correction and deletion requests also cover eSIM order data. Disabling an account or deleting a profile does not cancel a paid plan or erase payment and dispute records that must be retained. Include the order number when contacting support; a QR code, bank password or full card number is not required.