Payments, cancellations, and refunds
Before payment, the customer should see the amount, currency, service provider, cancellation rules, refund timing, and secure payment method. FirstTrip does not store full card numbers or CVV.
Service operator: FirstTrip LLC
Support: [email protected]
Personal data: [email protected]
Card statement: FirstTrip
Registration details: Tax ID 02280197
Card payments
- Payments are processed through a connected payment provider or acquiring bank.
- The payment page shows amount, currency, payment purpose, and card statement descriptor.
- Visa and Mastercard payments follow provider rules, fraud checks, and 3-D Secure/SCA where applicable.
Cancellation and refund
- Cancellation rules depend on the fare and supplier: free cancellation, partial refund, or non-refundable rate.
- After a confirmed cancellation, a refund is initiated to the original payment method where available.
- Arrival time depends on the bank, payment scheme, and provider.
Official references
eSIM: mobile data while travelling
The eSIM plan's price and currency are shown before payment. If money is charged but no eSIM is issued, contact support with the order number. Cancellation and refund depend on issuance, installation, activation and usage, the selected plan's terms and applicable mandatory rights. Deleting an installed eSIM does not cancel the order; do not delete it to request a refund. Support explains the review outcome and applicable refund timing.